Returns & Freshness Guarantee

At Rose Farmers, we take pride in delivering the world's most beautiful roses directly to your door; if your blooms do not arrive in pristine condition, please contact us within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Document the Delivery

  Take clear photos of the roses and the shipping box within 24 hours of receipt to document any quality concerns.

• 2.
  Contact Support

  Email our floral care team at [email protected] with your order number and the photos of your arrangement.

• 3.
  Quality Assessment

  Our experts will review your request to determine if the issue is related to shipping stress or a product defect.

• 4.
  Resolution

  Once approved, we will immediately process a replacement shipment of fresh roses or issue a credit to your account.